Policies & FAQ’s

Late, Cancelation, and No-Show Policies

We understand that life happens, and we’re happy to work with our clients when it does. However, to protect our providers and the spa as a whole, we implement the following flexible and generous policy at our discretion:

  • Cancellations must be made at least three hours before your appointment start time to avoid fees. If your appointment is first thing in the morning, please cancel the night before.

  • Late cancellations (less than 3 hours’ notice) will result in a charge of 50% of the original service fee.

  • No-shows (cancellations made less than 30 minutes before the appointment start time; ex canceling an 11:00 appointment at or after 10:30) will be subject to a fee of 100% of the service price.

  • If we cancel the appointment with less than three hours’ notice, you will be entitled to a discount—determined at the discretion of management—on your next visit.

  • If you are running late, please call us. We will do our best to accommodate you, which may include shortening your appointment. Services will begin upon arrival and end at the originally scheduled time. Full price will be charged.

Health Conditions and Pregnancy

Our providers are well-trained in their respective fields and stay up to date on current research and education to ensure safe, effective treatments. However, we do not know what we don’t know. It is your responsibility as a client to inform your therapist before your appointment of any health conditions that may pose a risk to you or the provider. We will always handle such disclosures with professionalism and respect.

 If you are pregnant, we encourage you to consult your doctor before scheduling an appointment. Please inform us of your pregnancy so we can take the necessary precautions. The following services are not safe during pregnancy:

  • 90-minute massage

  • Hot Stone Therapy

  • Aroma Steam Body Polish

  • Certain Essential Oils

If you’re unsure whether a service is appropriate, we’re happy to help you choose a treatment that aligns with your current health needs.

 

FAQs

  • For security purposes, we require a credit card to be on file before booking an appointment. No charge will be applied to the card on file until after the service is received, at which time you may elect to use the card on file or a different payment method, including gift cards.

  • To change or cancel an appointment, you may follow the link to your appointment found in the confirmation email you received at the time of booking. You may also call us, during our hours of operation, and we will be happy to help you.

  • Please arrive 15 minutes before your scheduled appointment time. This time is to complete any necessary paperwork, change into a robe and slipper for specific services, and enjoy a complimentary snack and beverage before your service.

  • Yes! An automated notification based on account preferences will be sent out 24 hours before the scheduled appointment time. This notification will be sent text and/or email.