Policies & FAQ’s

Late, Cancelation, and No Show Policy

We understand that life happens and we are happy to work with our clients when it does. However, to protect our providers and the Spa as a whole we will implement this general, and generous, late, cancelation, and No-Show policy at our discretion.

Late: If you, the client, are running late, please give us a call and let us know. We will do our best to work with you and that may include changing your appointment to a shorter time. We will begin the service as soon as the client arrives and will end at the scheduled time, client will be charged full price for the end service.

Cancelation: If you need to cancel a service for any reason you may cancel online or by calling in. To receive a full refund, you must cancel your appointment a minimum of three hours before your scheduled appointment. If your appointment is first thing in the morning then you must cancel the night before. Canceling with less than 3 hours’ notice will result in a charge of 50% of the original service fee. If you reschedule, rather than cancel, with less than 3 hours’ notice, no fee will be applied. This only applies if you reschedule within the next week (7 days) following the original appointment and you may only do this one time per appointment before the 50% fee will be applied. It is also appropriate to call with less than 3 hours’ notice to inform us that someone else will be taking the appointed slot.

No-show: A no-show appointment is defined as; “an appointment that is either canceled/rescheduled within 30 minutes of the appointment start time or the client does not show up or call by 15 minutes after the appointment is set to begin”. No-show appointments will be charged 100% of the scheduled service fee. If the client does arrive after the 15 minute mark there is no guarantee that the therapist will still be available to provide the service as our therapists are not required to remain on site after the 15 minute window. This policy is in place to protect our therapists’ time and effort as many have to travel a long way to get to the Spa for your appointment and we believe they should be compensated for that time.

FAQs

  • Please arrive 15 minutes before your scheduled appointment time. This time is to complete any necessary paperwork, change into a robe and slipper for specific services, and enjoy a complimentary snack and beverage before your service.

  • Yes! An automated notification based on account preferences will be sent out 24 hours before the scheduled appointment time. This notification will be sent text and/or email.

  • To change or cancel an appointment, you must call into the spa and talk with our front desk staff. If you call after hours, please call again when we are open to talk to our staff to confirm cancellation or change.